Terms and conditions

1. Purpose of the membership
   In exchange for payment of the membership, Yoga Avenue agrees to allow the member to attend the classes included in their membership, subject to availability, current schedules, compliance with reservation rules, and studio policies.

2. Physical condition and personal responsibility
   The member declares that they are physically fit to participate in physical activities. It is the member’s responsibility to assess their own condition, respect their limits, and, if necessary, consult a healthcare professional before taking part in activities offered by Yoga Avenue.

3. Inherent risks
   The member acknowledges that the practice of yoga, movement, and physical activities involves inherent risks, including those related to effort, balance, flexibility, and varying intensity levels. Accordingly, the member agrees to assume these risks and releases Yoga Avenue, its representatives, instructors, and employees from any liability resulting from an incident occurring without fault on the part of the merchant.

4. Personal nature and transfer of the membership
   This membership is personal and may not be shared. It may be transferred to a third party, subject to prior approval by Yoga Avenue and payment of a $50 plus tax administrative fee.

5. Schedules and programming
   Class schedules, programming, and opening hours may be modified at any time. Such changes will be communicated through the studio’s official channels, including the website and in-studio postings. Reduced schedules or special programming may apply during certain periods, including summer and holiday seasons.

6. Make-up classes
   When enrolled in a plan that includes a limited number of classes per week, the member may make up a missed class at another time, provided that an equivalent class is offered in the schedule and space is available. Make-up classes are not guaranteed, and unused classes may not be carried forward to future periods.

7. Payments and non-payment
   In the event of a refused or incomplete payment on the scheduled date, Yoga Avenue will attempt subsequent withdrawals. Until full payment is received, access to classes, reservations, and membership privileges may be suspended. Access will be reinstated once payment has been regularized.

8. Discounted memberships
   Memberships purchased at a discounted rate are non-refundable and non-creditable, except as provided by the Consumer Protection Act. They may be transferred to a third party for a fee of $50 plus tax, subject to studio approval.

9. Mandatory reservations and cancellations
   Reservations and confirmation of attendance are mandatory for each session and must be completed through the website. Reservations by phone, text message, or email are not accepted. In the event of cancellation, it is the member’s responsibility to cancel their reservation directly through the website, in accordance with the applicable deadlines. Any unreported absence under a class-pack option is non-refundable and non-creditable. Repeated violations may result in restricted or suspended access to reservations.

10. Punctuality and class access
    Out of respect for the group and the smooth flow of classes, Yoga Avenue recommends arriving early. Access to a class may be refused in the event of late arrival in order to preserve the atmosphere, safety, and overall quality of the experience.

11. Conduct and studio atmosphere
    Yoga Avenue is a space dedicated to well-being, calm, and focus. All members must behave respectfully toward other participants, instructors, and staff. Any disruptive or disrespectful behavior may result in sanctions, including suspension or termination of the membership, without refund.

12. Use of facilities and equipment
    Members agree to use the facilities and equipment provided in accordance with studio guidelines. Any damage resulting from misuse, negligence, or non-compliant use may be billed to the member.

13. Temporary suspension
    Temporary suspension of a membership is not automatic. All requests must be submitted in writing and are granted at the discretion of Yoga Avenue, in accordance with studio policies.

14. Force majeure
    Yoga Avenue cannot be held responsible for the cancellation or suspension of classes resulting from force majeure, including but not limited to power outages, disasters, weather conditions, imposed construction work, government directives, or any other situation beyond its control.

15. Studio’s right of termination
    Yoga Avenue reserves the right to terminate a member’s membership in the event of non-compliance with studio rules, policies, or the established framework, without refund.

16. Cancellation by the member
    Monthly memberships may be cancelled at any time without penalty. Cancellation requests must be sent by email to the studio’s official address at least seven (7) days before the next billing cycle. Otherwise, the processed payment will not be refunded, and the membership will remain active for one additional month before termination.

17. Security cameras
    Yoga Avenue uses a security camera system in certain areas of the studio for safety purposes, incident prevention, protection of people and property, and to ensure compliance with studio policies. Cameras are never installed in areas where there is a reasonable expectation of privacy, such as changing rooms or restrooms. Footage is reviewed only when legitimately required and is retained in accordance with applicable legal obligations.

18. Official communications
    All official communications from Yoga Avenue are transmitted through the studio’s official channels. Members are responsible for ensuring their contact information is up to date and for reviewing all communications sent.

19. Policy modifications
    Yoga Avenue reserves the right to modify its policies, rules, and conditions at any time. Updated versions are available on the website and apply as of their publication.

20. Image rights
    Photos or videos may be taken during activities for promotional or communication purposes. Any person who does not wish to appear must notify the studio in writing.

21. Parking
    Yoga Avenue offers up to three (3) hours of free underground parking to active members and participants in a trial session. Yoga Avenue is not responsible for fees related to lost parking coupons. For any parking-related claims or assistance, please contact the parking management company Gesparc at 418-622-9798.

22. Personal belongings
    Yoga Avenue is not responsible for the loss, theft, or damage of personal belongings. Members are responsible for storing their belongings securely.

23. “Discovery Month” offer
    The “Discovery Month” offer is exclusively reserved for new members. A new member is defined as any user who has not subscribed to any regular membership plan (monthly or class-pack) within the past twelve (12) months. No additional promotion or discount may be applied to this offer.

24. Student discount
    The student discount applies to post-secondary students only, upon presentation of a valid student card. It applies to monthly memberships and class-pack options, excluding “Discovery Week,” “Discovery Month,” and single-class purchases. The discount may not be combined with any other promotion.

25. Hierarchy of documents
    These terms and conditions must be read in conjunction with the policies and information available on the Yoga Avenue website. In the event of a discrepancy, the policies and conditions in force shall prevail.

 

In the event of any discrepancy or difference in interpretation between the French and English versions of these terms and conditions, the French version shall prevail.

 

NOTICE REQUIRED BY THE CONSUMER PROTECTION LAW

(CONTRACT CONCLUDED BY A MERCHANT OPERATING A HEALTH STUDIO)

The consumer may terminate this contract without cost or penalty before the merchant has begun to perform its main obligation by sending the attached form or another written notice to this effect to the merchant. If the merchant has started to perform his main obligation, the consumer may terminate this contract within a period equal to 1/10 of the duration provided for in this contract by sending the attached form or another written notice to this effect to the beginning . This period starts from the moment when the trader begins to perform his main obligation. In this case, the merchant can only demand from the consumer the payment of 1/10 of the total price provided for in the contract.

The contract is terminated, without further formality, upon sending the form or notice. Within 10 days following termination of the contract, the merchant must return the money owed to the consumer. The consumer would benefit from consulting sections 197 to 205 of the Consumer Protection Act (L.R.Q., C. p-40.1) and, if necessary, contact the Consumer Protection Office.